Privacy Policy

​Effective Date: July 7, 2026

 

Mt Pleasant Animal Medical Center is committed to protecting the privacy and security of the personal information entrusted to us by our clients. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, in the course of providing veterinary services, and through other interactions with our Practice.
 

1. Information We Collect

We may collect personal information from clients, including but not limited to:

• Name, address, telephone number, and email address

• Payment and billing information

• Pet ownership and emergency contact information

• Pet medical history, treatment records, vaccination history, prescriptions, and related veterinary records

• Communications submitted through our website, online forms, email, telephone, or in person

• Technical website usage information, such as IP address, browser type, device information, and website activity, when you visit our website
   

2. How We Use Information

We may use the information we collect for legitimate business and veterinary care purposes, including to:

• Provide veterinary care, treatment, and related services for your pet

• Maintain patient medical records and client account information

• Schedule appointments and send appointment reminders

• Communicate regarding your pet’s health, treatment plans, prescriptions, test results, and follow-up care

• Process payments and manage billing

• Respond to inquiries and provide customer service

• Improve our website, services, and client experience

• Comply with applicable legal, regulatory, and professional obligations
   

3. Disclosure of Information

We do not sell or rent client personal information. We may disclose information as reasonably necessary in the following circumstances:

• To employees, veterinarians, contractors, and service providers who require access to perform services on behalf of the Practice

• To laboratories, pharmacies, referral hospitals, emergency clinics, or other veterinary professionals involved in your pet’s care

• To payment processors or other vendors providing business, administrative, or technical support services

• When required by law, subpoena, court order, or governmental request

• To protect the rights, safety, property, or legal interests of the Practice, our staff, our clients, or others

• With your consent or at your direction
   

4. Medical Records and Client Information

The Practice maintains records relating to the care and treatment of animal patients and the accounts of their owners. We take reasonable administrative, technical, and physical safeguards to protect this information from unauthorized access, disclosure, alteration, or destruction. Access to records is limited to authorized personnel and service providers with a legitimate business need.
 

5. Website Data and Cookies

Our website may collect certain technical information automatically, including IP address, browser type, referring pages, and usage patterns. We may use cookies or similar technologies to improve website functionality, analyze traffic, and enhance the user experience. You may adjust your browser settings to refuse cookies; however, some portions of the website may not function properly as a result.
 

6. Data Security

We implement reasonable security measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. While we strive to use commercially reasonable safeguards, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
 

7. Retention of Information

We retain client and patient information for as long as necessary to provide services, maintain business and medical records, comply with legal and professional obligations, resolve disputes, and enforce our agreements.
 

8. Third-Party Services and Links

Our website may contain links to third-party websites or may use third-party services for hosting, analytics, scheduling, payment processing, or communications. We are not responsible for the privacy practices, content, or security of third-party websites or services. Users should review the privacy policies of those third parties directly.
 

9. Children’s Privacy

Our website is intended for use by adults and is not directed to children under the age of 13. We do not knowingly collect personal information directly from children through our website.
 

10. Your Choices and Contact Information

If you would like to update your contact information, inquire about our privacy practices, or request additional information regarding records maintained by the Practice, please contact us at: MtPleasantAMC@gmail.com
 

11. Changes to This Privacy Policy

We reserve the right to revise this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services after any such updates constitutes acceptance of the revised Privacy Policy.